Global User Agreement

Welcome to viagogo's online ticket exchange (the "Site"). These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo GmbH ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). By using our Site, You agree to accept this Agreement.

viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee.

When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale.

If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site.

To be a member of this Site, You must agree to accept the terms in this Agreement. You may only use the Services if You can legally enter into and form binding contracts. If You do not qualify, do not use the Services.

We will not allow You to buy or sell tickets before You have registered with Us. To register, You must provide your full name, address, phone number, and email address.

You will need a username and password to access the Site and use the Services. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password.

To sell tickets, a Seller lists the tickets in the Site database. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. When listing seated tickets, all tickets in the same listing must be consecutive seats. If tickets are not consecutive, then the Seller must create a separate listing. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. “Piggyback” tickets may not be sold in the same listing. “Piggyback” tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This is so we can promote the sale of tickets and items that You list for sale.

The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, “Tax”) on the sale of the ticket. We take no responsibility for such issues. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Note that this is separate from any Tax viagogo is required to charge on its fees.

viagogo charges a fee to buy tickets. If you purchase tickets through viagogo's website, please note that the fees charged by viagogo are not included in the ticket price itself, but will be charged in addition to the ticket price. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Please note this does not include any sales or value added tax that may be payable on viagogo’s fees. Before completing your order, you will be shown the total price of the ticket to be paid to you.

When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We will also add sales or value added tax on our fees as applicable. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We will also add sales or value added tax on our fees as applicable. When We receive an offer by bank transfer, We will check to see if the bank account is valid. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We will also add sales or value added tax on our fees as applicable. When We receive an offer by bank transfer, We will check to see if the bank account is valid.

Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Please note, selling prices for tickets traded on viagogo may differ from their original ‘face value’ (i.e. the price it is sold for on the primary market). Additional information can be found in our FAQ’s and on the ticket details pages.

Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Sellers should use our automated online confirmation process. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to “Report a Problem” if they are unable to deliver the exact tickets listed for sale. Sellers can “Report a Problem” using the “Report a Problem” link on the online confirmation page. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller “Reports a Problem” the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5.

Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Such sellers have no right to “Report a Problem” and the order is automatically confirmed immediately after the sale. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5.

Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. a ‘Split Payment’ transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. At no time do We provide the Buyer's payment information to the Seller. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages.

Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (“Must Ship By Date”).

If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Seller’s sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Invalid tickets are defined as anything where buyers are refused entry. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller’s transaction. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. We endeavour to rearrange delivery with the customer or arrange a collection point. If this is also unsuccessful We will not offer a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (‘pick-up’).

The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement.

Event dates, times, venues and subject matter, which are listed on the ticket, may change. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes.

Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations under the viagogo Guarantee. To avoid doubt, references to “comparable” tickets or “comparably priced” tickets in this Agreement shall mean tickets that are in the same or a better (or substantially the same or better) approximate location as the tickets You purchase.

If You receive tickets from the Seller that are not the tickets You ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell You about a restriction on the ticket which could result in You being prevented from using the ticket, We strongly advise You to Contact Us to report the issue. Issues relating to the tickets which are apparent prior to the event (such as but not limited to, You receiving the wrong or damaged tickets, or where an order is not fulfilled fully) must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of Your purchase, You will not be entitled to a refund unless You have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Should You experience problems with Your tickets on the day of the event You must contact viagogo within 10 working days of the incident to report the issue. In certain circumstances, You may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Unless You comply with these fair and reasonable deadlines, You will not be covered by the viagogo Guarantee. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. As a consumer who has his habitual residence in an EU member state, our guarantee does not affect Your consumer rights under the mandatory provisions of the law in the EU member state where You live.

In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional “failure to return fee” of €200 per season card that is not returned to the payment method that was used to purchase the tickets. This charge is in addition to the amount originally paid for the tickets.

A payment to viagogo will appear on the Buyer’s payment method statement as “VIAGOGO EVENT TICKETS”.

For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so.

You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.

You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction.

Some jurisdictions have local laws relating to the reselling of tickets. For more information, see here, here, here, and here.

To the maximum extent permitted by applicable law, You agree to indemnify and hold viagogo, and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees of viagogo, harmless against all liabilities, costs and expenses (including reasonable attorneys’ fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees of viagogo which is based on a violation of obligations for which You are responsible (including breach of these terms, improper use of the viagogo platform and breach of your statutory obligations) and that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You agree that the indemnity against viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees of viagogo also applies if you as a Seller have a dispute with a Buyer or as a Buyer have a dispute with a Seller.

To post a ticket for sale on viagogo You must first register with the Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo.

The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments.

The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Including any such items constitutes a material breach of these terms and conditions. You also agree not to separately contact the Buyer at any time for any reason. Note that Your payment may be withheld if you violate this clause.

We may investigate complaints and violations of our policies. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.

We reserve the right to take the following action if you violate this Agreement or applicable law: Pronunciation of a warning, refusal of access to your account, removal of an offer, and recommendation to process an offer. We reserve the right to permanently block your viagogo account and thus terminate this Agreement without notice, including (without limitation) if you are (or if we reasonably suspect you are) engaging in actual or suspected illegal or fraudulent conduct or violating our policies, this Agreement or applicable law based on factors including but not limited to: sellers past performance and activities on the platform, the information they have provided at the time of listing, and inaccurate or misleading information provided to viagogo throughout the fulfilment process. This right of termination exists in addition to the legally applicable right of termination:

• if there are concrete grounds for suspecting that you are involved in fraudulent or illegal activities;
• for any reason valid at law.

You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law.

If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in these terms, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You culpably and grossly breach this Agreement, then You authorize viagogo to withhold payments or collect any amounts owed by You to us and any costs incurred by viagogo as a result of your culpable conduct through your payment method; these costs will be specifically and separately itemized to you, including costs such as late sending and delivery fees, reprinting of tickets, rerouting of tickets, procurement of replacement tickets and associated passes, vouchers, refunds and other costs to compensate the Buyer or Seller. viagogo reserve the right to first collect any amount you owe us before remitting any amounts it owes you. Closing accounts or opening and operating more than one account will not affect your obligation to Us. We reserve the right to consolidate amounts due from different accounts.

Subject to the viagogo Guarantee expressly set forth in this Agreement, viagogo provides the software, Site and Services available without warranty as to their availability. viagogo makes no warranty with respect to the software, Tickets, events and Services they provide or that the Sellers and Buyers will perform as agreed. Notwithstanding the viagogo Guarantee, the statutory warranty provisions apply.

viagogo shall only be liable for damage caused by viagogo as well as by their legal representatives, executive employees or other vicarious agents intentionally or through gross negligence or in the case of injury to life, body or health. The liability of viagogo subject to the above, shall be limited to the actual and direct damage incurred by You and viagogo shall not be liable for example for travel costs, hotel costs or loss of profit, unless viagogo was acting intentionally or through gross negligence, or in the case of injury to life, body or health.

You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk.

We are not involved in the actual transactions between Buyers and Sellers. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.

You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.

You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.

We do not control the information provided by other users which is made available through the Site. You may find other user’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences.

All sales and bids are final. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets.

We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. During this time, the Site will be temporarily unavailable.

Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Our address is viagogo GmbH, Rue du Commerce 4, 1204, Genève, Switzerland. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Such notice shall be deemed given one business day after the email is sent.

You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.

The use of automated systems or software to extract data from this website for commercial purposes, (“screen scraping”) is strictly prohibited.

You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property.

Copyright (c) 2006-2025, viagogo GmbH. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Any un-authorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.

This Agreement incorporates by reference the following policies and documents also found on this Site:

• Privacy Policy
• Digital Services Act - Click this link to provide notice of content on our site that you believe is illegal under EU law.
• Digital Services Act Transparency Report

Swiss law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws provisions. For consumer transactions, the non-exclusive jurisdiction of the courts in Switzerland shall be deemed agreed. As a consumer who has a habitual residence in an EU member state, you also enjoy the protection of the mandatory provisions of the law in the EU member state where you live. You can assert claims in connection with these terms arising from consumer-protecting standards either in Switzerland or in the EU member state in which you live. If you are an entrepreneur, the Swiss courts have exclusive jurisdiction.

This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This does not prevent us from varying these terms without reference to them. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The number of average monthly active recipients in the EU of the service provided by viagogo GmbH’s online platform is 4,252,595.